In some cases, certain Android devices or third-party apps may block Medfox from sending mobile notifications. Below you’ll find some steps you can take to troubleshoot the issues we’re aware of. If you need any help along the way, contact us — we’re standing by!

Note: After following any of these steps, we recommend restarting your device to ensure the changes have been successfully applied.

Android operating systems

Android version 6.0.1+

For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing Medfox from sending you notifications:

1. From the app drawer, tap Settings.
2. Select Battery.
3. Tap the  Overflow menu icon and choose Battery Optimization.
4. Tap the downward caret and choose All apps.
5. Tap Medfox, then tap Don’t optimize.

Android version 7+

1. From the app drawer, tap Settings.
2. Select Apps.
3. Find and tap Medfox.
4. Select Battery, then tap Battery Optimization.
5. From here, select Apps not optimized option and change it to All apps.
6. Find Medfox in this list and set to Don’t optimize.

Android version 9

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Medfox from sending you notifications:

1. From the app drawer, tap Settings.
2. Select Battery.
3. Choose Adaptive Battery.
4. Tap Restricted apps, and make sure Medfox is not listed.

Third-party apps

Clean Master

This third-party app manages battery saving and RAM.

1. Visit the app’s Tools tab.
2. Select the Notification Cleaner.
3. Tap the  gear icon.
4. Disable this feature for Medfox only, or for all notifications.

Security Master

This third-party security app may be blocking Medfox from sending notifications:

1. Visit the app’s Notification Cleaner.
2. Tap the ⚙️ gear icon.
3. Ensure that Medfox is unchecked and listed under Apps – Notifications Allowed.

Note: In some cases, you may need to uninstall the app in order to receive mobile notifications.

Android device models

Below is a list of Android devices and models known to have issues with Medfox notifications.

Asus Zenfone (Android 7.0)

Step 1: Ensure that Medfox is set to auto-start

1. From the app drawer, tap Settings.
2. Tap Power Management.
3. Select Auto-start Manager.
4. Find Medfox and ensure it’s enabled.

Step 2: List Medfox as a protected app

1. From the app drawer, tap Mobile Manager.
2. Tap Boost.
3. Tap Enable Super Boost, then select Protected app list.
4. Verify that Medfox is on the list.

Asus Zenfone 2

Make sure that Medfox is allowed to begin on startup from your Auto-start manager:

1. From the app drawer, tap Apps.
2. Tap Auto-start manager.
3. Toggle Medfox to Allow.

Huawei Honor 6

Step 1: List Medfox as a protected app

1. From the app drawer, tap Settings.
2. Tap Power Saving.
3. Tap Protected apps.
4. Toggle Medfox to enable.

Step 2: Enable Medfox in the Notification Manager

1. From the app drawer, tap Settings.
2. Tap Notification Manager.
3. Select Notify for Medfox to receive push notifications.

Huawei Honor 8

Step 1: List Medfox as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager.
4. Tap Protected apps (or Close apps after screen lock).
5. Toggle Medfox to enable.

Step 2: Ignore battery optimizations for Medfox

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap Advanced.
4. Select Ignore battery optimizations.
5. Choose Medfox and ignore the app.

Step 3: Allow notifications from Medfox

1. From the app drawer, tap Settings.
2. Select the Notification Panel & Status Bar.
3. Tap Notification Center and find Medfox.
4. Ensure that Allow Notifications and Priority Display are active.

Huawei P8 lite

Step 1: Enable Medfox to run at startup

1. From the app drawer, tap Phone Manager.
2. Swipe left and tap Startup Manager.
3. Tap Medfox and ensure that it’s set to run automatically at system startup.

Step 2: Allow notifications from Medfox

1. From the app drawer, tap Phone Manager.
2. Swipe left and tap Notification Manager.
3. Tap Rules and ensure that Medfox is set up to send notifications to the notification panel. Check if any other settings in this view may be blocking notifications.

Huawei Mate 8 & Huawei Nova Plus

Ensure that Medfox is exempt from your device’s battery optimization features:

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager.
4. Tap Protected apps.
5. Toggle Medfox to enable.

Huawei P20 & P30

1. From the app drawer, tap Settings. 
2. Tap Apps. 
3. Tap Medfox. 
4. Select Power usage, followed by App launch. 
5. Toggle Manage automatically to Off. 
6. Then, toggle Auto-launch, Secondary launch, and Run in Backgroundto On. 

LeEco/LeTV

Step 1: Enable Medfox to run at startup

1. From the app drawer, tap Settings.
2. Tap Permissions.
3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you’ll see You’ve enabled [x] apps to auto launch.
4. Toggle Medfox to enable.

Step 2: List Medfox as a protected app

1. From the app drawer, tap Settings.
2. Select Battery, then tap Power saving management.
3. Select App Protection.
4. Toggle Medfox to enable.

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Medfox notifications.

Lenovo

Enable the auto-start setting for the Medfox app:

1. From the app drawer, tap Settings.
2. Tap Power Manager.
3. Select Background app management.
4. Toggle Medfox to Allow auto-start

OnePlus (Android 7.0 and earlier)

For versions earlier than Android 8.0 Oreo, ensure that Medfox is set to auto-launch:

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap the  gear icon in the top right.
4. Select App Autolaunch.
5. Toggle Medfox to enable.

OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally

1. From the app drawer, tap Settings.
2. Tap Advanced.
3. Select Recent apps management.
4. Ensure that Normal clear is enabled.

Step 2: Exclude Medfox from battery optimization

1. From the app drawer, tap Settings.
2. Tap Battery, then Battery Optimization.
3. Tap Apps not optimized and select All apps.
4. Find Medfox and ensure it’s set to Don’t optimize.

OnePlus 3

Adjust your battery optimization to allow notifications from Medfox when it’s running in the background:

1. From the app drawer, tap Settings.
2. Tap Battery.
3. Select Battery Optimization.
4. Tap the  Overflow menu in the top right of that screen.
5. Select Advanced Optimization.
6. Toggle Medfox to off.

OPPO

Step 1: List Medfox as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager, then Protected Apps.
4. Toggle Medfox to enable protection.

Step 2: Ignore battery optimization for Medfox

1. Tap on Settings.
2. Select Battery, then tap on Energy Saver.
3. Find Medfox and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled.

Step 3: Allow notifications from Medfox

1. From the app drawer, tap Settings.
2. Tap Notification Panel & Status Bar.
3. Tap Notification Center.
4. Find Medfox and activate allow notifications and priority display.

Step 4: Add Medfox to start up manager

1. Open the Security app.
2. Select Privacy Permissions, then Start up manager.
3. Find Medfox and ensure this setting is enabled.

Samsung

If you have a Samsung device with Android 6 and Smart Manager, do the following:

1. Go to your Smart Manager app and tap on ‘Battery’.
2. Under ‘App Power Saving’, tap ‘Details’.
3. Tap on ‘Medfox’ and tap ‘Disable’.

If you have a Samsung device with Android 7, do the following:

1. Go to your device settings and tap ‘Device Maintenance’, then tap on ‘Battery’.
2. Scroll down and tap ‘Unmonitored apps’, then add Medfox to this list.
3. Go to your phone’s Settings, tap “Applications”, tap “Application Manager”, then tap “Medfox”.
4. Tap “Notifications”, enable “Allow Notifications”, then disable “Hide on lock screen”.

If you have a Samsung device with Android 8.0, do the following:

1. Open your phone’s Settings app, tap “Apps”.
2. Tap the three-dot icon in the top right corner, then tap “Special access”.
3. Tap “Optimize battery usage”, then tap “Apps not optimized”.
4. Select “All apps”, find Medfox and disable it here.
5. Go to your device settings and tap ‘Device Maintenance’, then tap on ‘Battery’.
6. Scroll down and tap ‘Unmonitored apps’, then add Medfox to this list.
7. Tap ‘Always Sleeping apps’ and make sure Medfox is not listed there.

Xiaomi

Step 1: Check that Medfox is given permission to autostart

1. From the app drawer, tap Security.
2. Tap Permissions.
3. Tap Autostart.
4. Toggle Medfox to enable.

Step 2: Ignore battery restrictions for Medfox

1. From the device drawer/shade, tap Settings.
2. Select Manage Apps’ Battery Usage.
3. Tap Apps.
4. Tap Medfox, then tap No Restrictions.

Step 3: Allow notifications from Medfox

1. From the device drawer/shade, tap Settings.
2. Select App Notifications.
3. Tap Medfox.

Toggle on Set as a priority.